Terms of use and service

Website information

Articles, troubleshooting steps, price ranges and error-code explanations on this site are general information to help Viking owners understand their appliances. They are not a substitute for an in-person diagnosis. Gas and high-voltage appliances can be dangerous; follow the safety notes on each page and stop if you are unsure.

Price ranges are typical market ranges for the Bay Area and are not quotes. The price for your repair is given after diagnosis and before work begins.

Service call and estimates

An in-home visit has a $89 service call fee, which covers travel and diagnosis. The fee is waived when you approve the repair we quote at that visit. If you decline the repair, the service call fee is due.

If a part must be ordered, we will tell you the expected lead time. Parts prices can change between quote and order; if that happens we will tell you before ordering.

Labor warranty

Repairs come with a 365-day warranty on labor. If the same repair fails within 365 days because of our workmanship, we will return and correct it without a labor charge. Replacement parts carry the warranty provided by their manufacturer. The labor warranty does not cover damage from misuse, power surges, water or gas supply problems, pests, unrelated failures, or work done by others after our repair.

Manufacturer warranty

If your appliance is still under the manufacturer’s warranty, contact the manufacturer first. We are an independent service company and cannot process manufacturer warranty claims.

Trademarks

Viking is a trademark of its owner. We use the name only to describe the appliances we repair. Viking Repair Co. is independent and is not affiliated with, authorized by, or endorsed by Viking Range, LLC or its parent companies.

Contact

Questions about these terms: call (650) 800-5431 or book online at our booking page.